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| Shipping and Returns |
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| How are expedited shipments processed? |
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See section below entitled "What is your shipping policy?". |
| How do I return my product? |
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See section below entitled "What is your return and cancellation policy?". |
| I received the wrong product. |
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If you determined that the wrong part was ordered please see our return policy section below for instructions on how to return or exchange the part that you received.
If you did not received the part that you ordered, the correct item will be sent out once the item is returned to us. We cannot send the correct item out until the returned item is received unless a payment is received as a "deposit", which will be issued as store credit once the return item is received.
In some cases, if within the Continental (48) US, a UPS return shipping label will be sent via email. It must be printed by you and placed on the return item. It will then need to be taken to a UPS drop-off location. Otherwise, reasonable return shipping charges will be refunded or free S&H on will be issued on your next order. A Return Authorization Number (RA #) MUST be issued for any return to be accepted. Clearly write the RA # issued on the outside of the box and include a copy of the emails concerning such return, as well as return shipping information. Proper shipping insurance must be obtained on all returns. If issued a UPS return label, proper insurance is included. |
| What is your return and cancellation policy? |
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(Read entire section)
Any purchase that is made where the buyer is not happy with the fitment, color, or quality, please contact us via email at returns@58cycle.com. Include order number(s), part number(s), an explanation of the problem, and pictures. In some instances we may require that photographs are taken to provide reasonable proof of defectiveness or to understand the problem. Any product may be returned at the cost of the buyer for our inspection.
If you did not received the part that you ordered, the correct item will be sent out once the item is returned to us. We cannot send the correct item out until the returned item is received unless a payment is received as a "deposit", which will be issued as store credit once the return item is received.
If a defective item is received, the replacement item will be sent out once the item is returned to us. We cannot send the replacement item out until the returned item is received unless a payment is received as a "deposit", which will be issued as store credit once the return item is received.
In some cases, if within the Continental (48) US, a UPS return shipping label may be sent via email. It must be printed by you and placed on the return item. It will then need to be taken to a UPS drop-off location. Alternately, reasonable return shipping charges may be refunded or free S&H may be issued on your next order.
A Return Authorization Number (RA #) MUST be issued for any return to be accepted. Clearly write the RA # issued on the outside of the box and include a copy of the emails concerning such return, as well as return shipping information.
Proper shipping insurance must be obtained on all returns. If a returned package is lost or damaged in shipment, it is the responsibility of the shipper to file a claim to be reimbursed for the loss. If issued a UPS return label by 58cycle, proper insurance is included. Please repackage the items as securely as possible before shipping.
If you do not receive your package from the shipping company or if your item(s) is damaged in shipment, we will contact the shipping company on your behalf. We will process the necessary paperwork and reship your parts as soon as possible. [Any order or item(s) cancelled will be subject to a 20% restocking fee. Upon approval of the shipping claim, a store credit will be issued in the amount of the purchase price (of the item(s) cancelled) minus a 20% restocking fee. A minimum $5 restocking fee will be applied to any item(s) cancelled. NO credit card or cash refunds are given.]
Any item(s) can be returned for store credit of the purchase price minus a 20% restocking fee, excluding custom made item(s). Custom made products (including all Galfer brake and clutch lines, Carrozzeria Wheels, and Vortex CAT5 sprockets) can not be cancelled or returned. A minimum $5 restocking fee will be applied to any item returned. The item(s) must arrive in "new" condition and in the original packaging to be accepted. NO credit card or cash refunds are given. All returns for store credit must also have a Return Authorization Number. A Return Authorization Number must be issued within 7 days of receipt of the item(s). No returns are accepted after 30 days.
For any orders that are refused or returned where the shipping charges are not pre-paid, the return shipping charges will be deferred back to the return shipper or deducted from the amount of store credit issued. The amount of return shipping charges deducted from your store credit will be equivalent to the amount paid by you for your initial shipment or the current amount calculated on our site for the service used to ship the order, whichever is greater.
All orders placed are considered Special Order. Any item(s) cancelled from an order will be subject to a 20% restocking fee*. A store credit will be issued in the amount of the purchase price minus a 20% restocking fee. A minimum $5 restocking fee will be applied to any item(s) cancelled. NO credit card or cash refunds are given.
*-Custom made products (including all Galfer brake and clutch lines, Carrozzeria Wheels, and Vortex CAT5 sprockets) can not be cancelled after you place your order or returned once your order has shipped.
As described within the Warranty Disclaimer Section of Terms and Conditions of this website; all parts sold and offered for sale ARE NOT guaranteed to be Department of Transportation (DOT) approved. 58cycle is not responsible for the use or misuse of products purchased from this webstore and recommends that all parts are installed by a professional technician and used with your best judgment. Any item returned because it is found to not be DOT approved is also subject to the above listed return policy.
Product pricing is subject to change without notice. This policy is passed along from our suppliers. If we are unable to honor the pricing when your order is placed, we will contact you to let you know the new pricing. 58cycle reserves the right to cancel any order where the customer refuses to agree to the new product pricing. |
| What is your shipping policy? |
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Orders are normally* shipped according to the method selected in checkout. We currently offer various shipping services through USPS, FedEx, and UPS depending on your location. Shipments are normally made within 1-2 business days of receiving payment although some shipments may take much longer. You are welcome to log on to your account using the "My Account" link at the top right of the page and review your order to view shipping information.
We reserve the right to ship by an alternate method when feasible and if a similar level of service can be provided.
*Even when an expedited (upgraded) shipping service is selected; it does not guarantee that the order will be shipped on or received by you on a certain date**. We will make every attempt to get your order to you as fast as possible using the shipping amount you paid. In some cases, you will receive the order faster if it is broken up into smaller shipments sent from multiple warehouses, rather than being shipped to our location and then to you.
**If you specify in the "Order Comments" section (when placing your order) that you need your order by a certain date, we will contact you if we foresee that your order will not arrive by that date. Please be aware that if we can not reach you, this will delay your order.
When selecting a UPS shipping service within the United States, please note that UPS does not deliver on Saturday except for "Next Day Air - Saturday Delivery". This service is not available in all areas or on holidays. Please contact your local UPS depot before selecting this service. If you select this service and it is not available in your area we will attempt to call you. If we can not reach you, your order will be shipped "Next Day Air" for delivery on Monday (or the next UPS business day) and you will only be charged for "Next Day Air".
Please be advised that we do not guarantee the delivery date of any order. If you are not happy with the delivery time of your shipment, please contact us. We may be able to offer a partial refund or store credit for shipping charges paid by you, if the order was delayed beyond normal expectations. If any shipment is refused or returned because it was not delivered by a certain date, it will be processed according to our return and cancellation policy (see previous section above). |
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