Return to Help Index| Pricing and Billing | |
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| I have a question on my charges. | |
| You can log on to your account using the "My Account" link at the top right of the page and review your order and payment history. If you need further assistance, contact us at [email protected] to request further explaination of the order charges. |
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| I need a copy of my receipt/invoice. | |
| You can log on to your account using the "My Account" link at the top right of the page and reprint your order. | |
| When will my credit appear on my account? | |
| If your purchase is refunded, it will take approximately 2-10 business days but could take as long as 30 days for the credit to post to your account. Please contact your credit card company for more information regarding processing time of your credit. | |
| When will my credit card be charged? | |
| Your card is charged when you place your order to insure the fast processing. If your billing/shipping address does not match exactly what your credit card company has on file your order may be delayed. Please insure that your information matches before placing your order. | |
| Do I have to pay sales tax? | |
| Virginia (VA) Sales Tax - A 5.3% VA sales tax is applied to the selling price of any item shipped within the state of VA or purchased in-store. Sales tax is NOT charged on S&H. For orders shipping to California (CA) - 58cycle may contact you prior to shipment to collect a fee (not a tax) assessed to your order because of the CA state laws regarding tax collection of in-state shipments and/or products potentially applicable to CARB laws. If this applies to your order, we will contact you prior to shipment to collect such fee. |
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