Return to Help Index| Order Status | |
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| An item is missing from my shipment. | |
| Contact us at [email protected] and include your Order # and the part numbers of the items you received. We will contact you as soon as possible to resolve the situation. | |
| Has my order shipped? | |
| You are welcome to log on to your account using the "My Account" link at the top right of the page and review your order to find shipping and order status information. We ship most orders within 1-2 business days of receiving payment although some shipments may take much longer depending on product availability and shipment method selected. If we are given information that it will take an extended period of time to fill the order, we will make our best effort to contact you to explain the timeframe required to do so. Mail payments and USPS shipments usually ship within 2-3 business days of receiving payment. Additional processing time is required for USPS shipments requiring US Customs Forms (including shipments to APO, FPO, Guam, and International countries). Tracking and/or Delivery Confirmation numbers for UPS, FedEx, and USPS shipments will be available once your package has shipped. USPS Delivery Confirmation is not available for shipments to APO, FPO, and Guam. In some cases, we will allow time for your Money Order or Cashier's Check to clear if the payment form does not look authentic. In such cases, the shipment will be released 7-10 business days after the payment is deposited to allow payment clearance. |
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| How do I track my order? | |
| You are welcome to log on to your account using the "My Account" link at the top right of the page and review your order to find shipping and tracking information. The status of the order will be marked as "Shipped" if the order has shipped complete, or in some cases, where it is partially shipped. | |
| Is it possible to cancel my order/item? | |
All orders placed are considered Special Order. Any item(s) able to be canceled from an order will be subject to a 15% cancellation fee ($7.5 minimum)*. A refund will be issued in the amount of the purchase price minus the cancellation fee.
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| My order never arrived. | |
| If you believe your item was damaged or lost in shipment, please contact us via email at [email protected]. Include your name, shipping address, phone #, item number(s), part number(s), an explanation of the damages, and pictures. In some instances we may require that photographs are taken to provide reasonable proof of damage or to understand the problem. Any product may be returned at the cost of the buyer for our inspection.
Insurance shipping claims vary depending on carrier. Please retain the box in which the damaged item was received. If an item is damaged or lost in shipment, we can only ship out a replacement item once the shipping insurance claim is approved. If we asked that the part is returned to us, if within the Continental (48) US, a UPS return shipping label will be sent via email. It must be printed by you and placed on the return item. It will then need to be taken to a UPS drop-off location. A Return Authorization Number (RA #) MUST be issued for any return to be accepted. Clearly write the RA # issued on the outside of the box and include a copy of the emails concerning such return, as well as return shipping information. Proper shipping insurance must be obtained on all damaged returns. If issued a UPS return label, proper insurance is included. |
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| My product is missing parts. | |
| Contact us at [email protected] and include your Order # and all pertinent information. We will then ship your missing part asap. | |
| When will my backorder arrive? | |
| Backorded products are shipped to you as soon as they are available. Tracking information is normally updated on your order page. You are welcome to contact us at [email protected] to request a current ETA or ship date of your backordered product(s). | |